Imagine merging your customer service acumen with the art of fostering impactful customer relationships to ignite extraordinary business growth.
Sounds like your ambition?
Let's work together to bring your vision to life.
Join Digital Shift as our newest Client Success Manager and step into a dynamic role where your SEO expertise and commitment to client success will empower businesses to turn online searchers into satisfied customers.
As a Client Success Manager at Digital Shift, you'll oversee a portfolio of assigned clients, liaising with internal teams to ensure top-notch customer experience. You'll be our clients' trusted partner, guiding them through ongoing SEO strategies, initiating monthly Zoom strategy sessions, and ensuring they're always aware of their progress and results.
This role will allow you to flex your ability to juggle multiple projects, maintaining a keen eye on details while continuously driving results. You'll be the liaison between our clients and our operations teams, ensuring clients are satisfied and engaged with our services for the long term. If you believe you've got what it takes to build and maintain robust client relationships while keeping up with the fast-paced world of digital marketing, we can't wait to meet you.
Responsibilities
- Conduct monthly strategy sessions
- Strategically plan deliverables with clients
- Proactively serve client needs and business objectives
- Collaborate with Operations to measure progress and get results
- Build and maintain strong, long-lasting client relationships
- Develop trusted advisor relationships with clients
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives
- Clearly, communicate the progress of monthly/quarterly initiatives to clients
- Develop new business with existing clients and/or identify areas of improvement
- Forecast and track key account metrics
- Prepare reports on account status
- Maintain high customer satisfaction and retention scores
Requirements
- Proven work experience as an Account Manager, Customer Success Manager, Sales Account Manager or relevant role
- Excellent listening, negotiation and presentation abilities
- Proven ability to juggle multiple projects at a time, while maintaining sharp attention to detail
- Demonstrable ability to communicate, present and influence
- Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and Google Docs or MS Office (particularly MS Excel)
- Experience delivering client-focused solutions to customer needs
- Strong verbal and written communication skills
- Bachelor's degree in Business Administration, Marketing, Sales or relevant field
This is a full-time remote position that requires a motivated and self-driven individual. Your proficiency in meeting deadlines and staying connected using project management and team tools will be key. In your cover letter, we want to hear about your unique experiences—particularly if you've worked in home services, franchising, or digital marketing agencies. These insights are not just interesting to us, but they could also demonstrate your potential fit with our dynamic team. We value diversity in experiences and believe that every unique path brings a unique perspective that can drive success at Digital Shift.
About Digital Shift
Since our founding in 2007, Digital Shift has embraced a distinct approach to digital marketing. We cut through the typical agency nonsense, focusing instead on result-driven teams and fostering strong relationships that drive success. Our team is committed to creating an inclusive environment where diverse voices are not only heard but are also integral to our success. We collaborate to empower home service businesses in Canada and the US by helping them turn online searchers into customers.
Join Us
Embrace a career where your work drives real change, and your well-being is always a priority. At Digital Shift, you'll find a supportive community, dynamic challenges, and ample opportunities to grow both professionally and personally.
Ready to make a real impact? Apply today and be a part of our growth story at Digital Shift!